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- contact@newdripofficial.com
- SUPPORT 24/24 - 7/7
Orders are limited to three units of each product per person.
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All packages ship via USPS. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
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All packages are shipped via USPS.
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For customer service inquiries only, please E-mail newdripofficial@gmail.com.
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We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.
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No. All sales are final. Please refer to our Refund Policy. Please note, New Drip Official reserves the right to refuse all returns.
In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. Customer must include photos of the issue including the packing slip.
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All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by New Drip Official.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
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Unfortunately, Turkey has placed a ban on the import of all cosmetic products, so we are now unable to ship our products to Turkey.
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Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at newdripofficial@gmail.com with your inquiry.
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No, but by setting up an account, you become a New Drip Official VIP member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.
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No, once you place an order it is final.
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To reset your password, go to
https://www.newdripofficial.com/account/login
and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page:
https://www.newdripofficial.com/account/login.
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